Our 100%Guarantee: You must be completely happy with any purchase or you may return it to us within 30 days for a complete refund of the purchase price or exchange. Shipping charges if applicable are not refundable. We work to insure you get the unique style, size, color, and shape you desire with custom work on demand. Special custom orders may be returned for store credit or exchange only.

Defective item or content discrepancies must be reported within 10 days of delivery.

Returns must have all original packaging and accessories. Buyer is responsible for return shipping costs and insurance. Item must be undamaged.

Package in a crushproof box, insure and mail to Carl or Lynn Buehler 6831 SW 11 ST Plantation FL 33317-4206.

Please email us at gems@jewelgallery.net  if you are sending a return with an explanation of what you would like us to do, i.e. Refund, exchange or modify your order. This helps us expedite your request.

We only accept PayPal processing of: <![if !vml]><![endif]>

We only ship order to the PayPal confirmed shipping address. Please check your address for accuracy!

If you pay with electronic check (or eCheck), We will not process your order until the check clears-usually in about 7 business days.

Your order will be automatically cancelled if we do NOT receive payment from you within 10 business days.

We reserve the right to cancel any order that is unable to be verified or processed.

This item will be mailed out from our USA studio via USPS First-Class Mail� Parcel with tracking number..

Please visit www.usps.com to check the shipping status by using the tracking number.

Item scans do not always post the same day and you may check back later.*

No Taxes for USA customers (except FL).

FREE USA shipping includes insurance.

Your order will be processed within 24-48 hours (EXCLUDING weekend and holidays) after we receive your payment.

USA can expect delivery in 2-5 business days (sometimes it can take longer)

This item will be mailed out from our USA studio via USPS First Class International Mail� Parcel with tracking number.

Please visit www.usps.com to check the shipping status by using the tracking number. Item scans do not always post the same day and you may check back later.*

We are a business with integrity declare full selling price for customs. We cannot declare the item as a gift or devalue it.

Purchasers within Canada are responsible for any duties, taxes, and other customs charges assessed on the shipment. Shipping fee includes insurance.

Generally there are no duties on purchases under $50.

Your order will be processed within 24-48 hours (EXCLUDING weekend and holidays) after we receive your payment.

International Mail may take 7-14 business days, or more depending on local service and customs processing.

This item will be mailed out from our USA studio via USPS First Class International Mail� Parcel with tracking number.

We are a business with integrity and declare full selling price for customs. We cannot declare the item as a gift or devalue it.

Please visit www.usps.com to check the shipping status by using the tracking number. Item scans do not always post the same day and you may check back later.*

International buyers are responsible for any duties, taxes, and other customs charges assessed on the shipment. Generally there are no duties on purchases under $50.

Shipping fee includes insurance.

Your order will be processed within 24-48 hours (EXCLUDING weekend and holidays) after we receive your payment.

International Mail may take 7-14 business days, or more depending on local service and customs processing.